All internal and external staff must have quick, precise and target-focused access to service literature. The electronic communications form via internet/intranet has proved successful.
Ideally a search is started by identifying the processed product. In addition the system should only display applicable information such as type, model, configuration or issuing date.
And: The workflow increases considerably when different target areas or service literature are linked (e.g. start of operation, repair, maintenance or diagnosis). A new search is therefore avoidable.